Incase of returns, please place a return request from our Return Order page. We will arrange for the pickup. Our policy lasts 7 days. If 7 days have gone by since delivery of the product, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with the original tag. One return request per order is without any charges. For more than one return request for the same order, logistics charges will be adjusted whilst refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 days. Any volume discounts applied at the time of order will cease to exist if the order is returned and discounts will be adjusted before the refund is initiated.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We don't have an exchange arrangement currently. If you want to exchange the product, please cancel & return the existing product (as per our return policy) and place a new order.